This is our #1 question, and comes in a variety of forms, from accidental damage, shipping damage or mishandling, moving damage, children and pets, etc.
Usually (and unfortunately), this type of damage is not repairable, and this is a function of economics. We can only fix this damage with complete screen replacement, and while occasionally replacement parts are available, they can easily cost 1-3 times the replacement cost of the unit.
When labor is factored into the repair cost, it is almost always more efficient to purchase another unit new, as the screen replacement process on modern TVs can be very difficult and time-consuming. This also needs to be done in a highly controlled enviornment, as the risk of cracking the new screen before its placed into its brace is high. We have also seen several new screens show up at our facility cracked, merely from shipping and handling.
For all of these reasons, while the possiblity of repairing a cracked screen is there, the use-case is narrow and we just can't recommend repairing a cracked screen in good conscience.
If you aren’t sure the screen is cracked, you can send us a picture at inbox@affordablebigscreen.com and we will try our best to let you know before you book a service call appointment or come to the store.
