Frequently Asked Questions

This is our #1 question, and comes in a variety of forms, from accidental damage, shipping damage or mishandling, moving damage, children and pets, etc. Usually (and unfortunately), this type of damage is not repairable, and this is a function of economics. We can only fix this damage with complete screen replacement, and while occasionally replacement parts are available, they can easily cost 1-3 times the replacement cost of the unit. When labor is factored into the repair cost, it is almost always more efficient to purchase another unit new, as the screen replacement process on modern TVs can be very difficult and time-consuming. This also needs to be done in a highly controlled environment, as the risk of cracking the new screen before it's placed into its brace is high. We have also seen several new screens show up at our facility cracked, merely from shipping and handling. For all of these reasons, while the possibility of repairing a cracked screen is there, the use-case is narrow and we just can't recommend repairing a cracked screen in good conscience. If you aren’t sure the screen is cracked, you can send us a picture at inbox@affordablebigscreen.com and we will try our best to let you know before you book a service call appointment or come to the store.

To drop off in-store, we do not require an appointment although it helps to call ahead, especially if you need assistance. Service calls need to be scheduled in advance, and appointments can be booked online or over the phone.

Yes we do! Hablamos Español y estamos aquí para servirle.

Yes! We still provide OEM (original parts) lamp replacement for DLP televisions. We only use OEM bulbs due to longevity, picture quality and maintaining proper specifications as specified by the manufacturer. This is in addition to the vast quality variance possible with generic parts that is greatly reduced with the use OEM parts. Please contact us for further details at inbox@affordablebigscreen.com or (214) 957-4079

Our shop offers refurbished, deeply discounted televisions for sale. We have a continuously rotating inventory of smaller and larger units, so please check back often to see what’s available. Like our repaired televisions, all of our pre-owned inventory comes with a 90-day written warranty.

Absolutely! As a matter of fact, we can usually keep older televisions running for many years with periodic service. This is especially useful if you are trying to repair a unit long after the manufacturer drops product support, or the warranty expires. We have had many repeat customers bring us their "daily driver" televisions over 5-7 year increments, and continue to see many of them as the years go by!

We specialize in repairing televisions and home theater equipment, and generally we limit our services to those items. However, we have fixed a variety of irreplaceable items over the years, such as CRT gauges for automobiles, medical monitors for hospitals, hospitality TVs for chain hotels, and many other oddities/rarities. Please contact us at your earliest convenience if you have a unique repair request. We can let you know over the phone if it’s something we can accommodate, before you make the trip.