** Pandemic Notice & Updates: SARS-CoV-2 (Coronavirus)/COVID-19 **

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As a small, family-owned and operated business, we are responding vigorously to the pandemic. We have taken a number of measures and continue to impose certain requirements and restrictions, as outlined below, for the safety of ourselves and everyone in our store. We also have certain safety expectations with regards to service calls - please see the additional guidance in the second bulleted list below.

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While the store is currently open during normal business hours, we are monitoring the pandemic and our open status may change abruptly or without notice. At this time, we are fully open for business with no government-imposed capacity restrictions. However, as a private business we are still requiring masks on premises for all individuals.

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To support our a healthy environment for our customers and staff, we have established the following changes/standards:

• Continuing vigorous store cleaning/sanitization efforts

• Requiring all persons in the store to wear a face mask, preferably of medical-grade and quality

• As a private business, we have the right to deny entry to those who will not abide by our masking requirements. Individuals may also be asked to leave if they fail to wear their face mask/covering for the duration of their visit 

• Due to the small reception area, the maximum number of non-employees allowed in the store at once is three (3). Additional patrons may be asked to wait outside under the awning, or in their cars until space opens up

• Reception-area air is filtered using BlueAir HEPA air purifiers

• Implementation of social distancing markers and practices

• Installation of sneeze-shields and acrylic barriers

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Service Calls:

• Availability of in-home service calls is limited - you must speak with the office to confirm any service calls

• We require customers and staff to wear a mask for the entirety of the service call, regardless of location

• We will be unable to complete any service calls if masks are not worn for the duration of the visit. This is considered a "terminated visit"

• Service call fees for terminated visits are not refundable and will not be rescheduled

 

NOTE: If you currently have a fever, have exhibited any COVID19 symptoms, or have had exposure to someone who has had the Coronavirus, we cannot permit you entrance to the store, or perform an in-home service call, for a period of 10 days.

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